:root{--navy:#12355b;--navy-2:#16436f;--teal:#0b8275;--teal-soft:#e6f6f2;--orange:#bd6a12;--orange-soft:#fff3df;--red:#c84652;--red-soft:#fdecee;--blue-soft:#e9f1f8;--ink:#172334;--muted:#68778e;--line:#e1e8f0;--surface:#fff;--soft:#f6f8fb;--page:#f2f5f9;--radius:10px;--shadow:0 4px 16px #17355812;color:var(--ink);background:var(--page);font-family:Inter,PingFang SC,Microsoft YaHei,Arial,sans-serif}*{box-sizing:border-box}body{background:var(--page);min-width:320px;margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin-top:0}h1{color:var(--navy);margin-bottom:6px;font-size:26px}h2{font-size:17px}p{color:var(--muted);line-height:1.6}small{color:var(--muted)}.fallback-icon{place-items:center;width:1em;height:1em;font-family:ui-monospace,monospace;font-weight:800;line-height:1;display:inline-grid}.app-shell{flex-direction:column;min-height:100vh;display:flex}.topbar{z-index:20;border-bottom:1px solid 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